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Ensure you include the device ID in the tickets that you create regarding this specific issue. The following table describes the changes to each release of the Windows client application. As a general security best practice, we recommend that WorkSpaces customers update client software as relevant patches become available to obtain the latest updates. Added support for certificate-based authentication via SAML 2.

Resolved an issue of the Num Lock state that was inverted between WorkSpaces and local machine. Added support for automatic diagnostic log uploads feature that allows you to upload WorkSpaces client log files directly to WorkSpaces to troubleshoot issues without interrupting use of the WorkSpaces client.

Resolved an issue of the WorkSpaces clients not being able to save their user names after closing their WorkSpace. The driver includes important updates and we recommend that all users install it. Resolves the issue of users not being able to switch between Korean and English languages using the Alt key on a physical keyboard.

Resolves crashes due to double-byte user names for example, Japanese characters on local machines. Client version 4. Attempting to install version 4.

If you are on Windows 7 or Windows 8, update your OS or download the latest 32 bit client v3. This release includes fixes to custom login workflows with a URI and is recommended for all users. Fixes the reconnect page redirection after disconnection when Keep me logged in is selected. Disables hardware acceleration by default to address screen flickering and mouse mispositioning issues observed with certain display driver versions.

Addresses a few crash scenarios when users register, log in, and rebuild. Fixes an intermittent issue that impacts client application upgrades. Resolves an issue with persisting a user's screen size preference when the user chooses full screen mode and then exits this mode. For improved diagnostics, displays round trip time RTT as part of the network health check information.

Resolves an issue with the user interface displaying a login prompt if single sign-on SSO is enabled for Amazon WorkDocs. Resolves an intermittent issue related to invalid keystrokes sent when closing a laptop lid.

Resolves the issue of displaying a blank app icon image on the Windows 10 task bar after WorkSpace client upgrades. Resolves an intermittent crashing issue related to computer waking up when opening a laptop lid. Adds support for German keyboard layouts with Linux WorkSpaces.

Resolves an issue that results in a crash of Excel with clipboard direction. Resolves an intermittent issue with the Caps Lock key becoming stuck. Resolves an issue that periodically results in repeated key presses with WorkSpaces running Amazon Linux 2. Adds support for localized date and time formats in the user interface. Adds support for user self-service WorkSpace management capabilities. Adds support for uniform resource identifiers URIs , which enable login orchestration.

Resolves an issue with the user interface text not displaying correctly on Microsoft Surface Pro 4 models Windows only. Adds support for configuring the logging level to include advanced logging for debug scenarios.

Adds a check to ensure that certificates issued by Amazon Trust Services are trusted by Windows during installation. If you do not have administrator access to the client device, you'll be prompted to confirm the installation of the Root CA certificate. Addresses a gray screen issue that occurs when displays are in different orientations. Closing the client expires the reconnect token. You can easily reconnect to your WorkSpace as long as the client is running.

Resolves a conflict with running iTunes or Garmin processes during installation. Adds support for a password-free installation experience if installing only for the current user. If Remember Me is disabled, the user name is not shown on restart. Adds a confirmation dialog box when deleting a registration code. Adds support for audio in, enabling you to make calls or attend web conferences.

Adds support for saving registration codes, enabling you to switch WorkSpaces without re-entering the registration codes. Adds CloudWatch metrics for session latency, session launch time, and session disconnects. Improves auto-session resume so that you are interrupted less frequently when network conditions are degraded. Adds support for status notifications. The client application notifies you about the state of your WorkSpace when it cannot connect to the WorkSpace. Improves the reconnect experience.

The client automatically redirects to the login screen after 10 hours of inactivity. You can reconnect again if the client fails to launch a session using reconnect. Adds support for auto-session resume. The client application automatically attempts to resume your session if network connectivity is lost and then regained within the session-resume timeout default value is 20 minutes.

Improves network health checks so they are faster and more reliable. Adds support for saving your credentials, enabling you to easily reconnect to your WorkSpace. Javascript is disabled or is unavailable in your browser.

Please refer to your browser's Help pages for instructions. Requirements Setup and installation Determine your client version Connect to your WorkSpace Manage your login information 3. WorkSpaces Windows client application. To install Do this 4. Under Get the latest 64 bit client , choose the Download button. Under Get the latest bit client , choose the Download button. Find the WorkSpaces Windows client version and choose the Download button.

To update the WorkSpaces Windows client application to a newer version On your local machine, open the Windows search box and enter registry editor to open the Registry Editor regedit.

In the WorkSpace name box, enter a name for the WorkSpace. Choose Save. To select the client language Depending on which client you're using, do one of the following. If you're using Do this 3. Displays Resolution 2 x 4 x To use multiple monitors with WorkSpaces Note. To use a proxy server, choose one of the following options, and then choose Save : Use your device operating system settings — This option uses the proxy server settings for your operating system.

If you enable hardware acceleration in the Windows client, the following issues might occur with a few video driver versions: The screen might have flickering black boxes in some places. Your mouse clicks might not be lined up with the cursor position on the screen.

Choose Settings , Manage Hardware Acceleration. Use the following command to check for the EnableHwAcc registry key. For the registry key name, enter EnableHwAcc. Close the Registry Editor. Close and restart the WorkSpaces client application. For the registry key name, enter DisableHWAcceleration. To send log files Note. You can send log files before and during WorkSpaces streaming sessions.

Release Date Changes 5. The driver includes important updates and we recommend that all users install it Resolves failures when using smart cards for authentication for WSP Resolves crashes and black screen issues related to video streaming for WSP Updates to WSP version 1.

Optimizes the bandwidth and frame rates for WSP WorkSpaces Resolves the shortcut mapping issue related to full screen mode Resolves the issue of the Alt key being pressed automatically. Resolves the issue of users not being able to switch between Korean and English languages using the Alt key on a physical keyboard Resolves the mouse scrolling issue that is related to the mouse settings in Windows 10 Video streaming improvements for WorkSpaces that support WSP Bug fixes.

Resolves crashes due to double-byte user names for example, Japanese characters on local machines Resolves mouse-scrolling issues on bit Windows 8. Minor bug fixes and enhancements Important. This release includes fixes to custom login workflows with a URI and is recommended for all users Bug fixes and enhancements.

Fixes the reconnect page redirection after disconnection when Keep me logged in is selected Minor bug fixes and enhancements. Addresses a few crash scenarios when users register, log in, and rebuild Adds localization support for more UI elements Minor bug fixes and enhancements. Fixes issue with double Shift key presses not working in some apps Improves settings UI for proxy configurations Minor bug fixes and enhancements.

Video-in functionality continues to be available as a beta feature on WSP WorkSpaces only Fixes an intermittent issue that impacts client application upgrades Fixes an issue with the login screen being magnified Minor bug fixes and enhancements. Version 3.

Resolves intermittent flickering issue inside of an active WorkSpaces session Minor bug fixes and enhancements. Resolves an issue with loading the login screen Resolves an issue with persisting a user's screen size preference when the user chooses full screen mode and then exits this mode Resolves an issue that causes the menu bar to be hidden after a user exits full screen mode Resolves an input method editor IME issue Adds support for health checks over port UDP and TCP.

Improved user interface Friendly registration code labels Minor bug fixes and enhancements. Resolves an intermittent issue related to invalid keystrokes sent when closing a laptop lid Minor fixes. Resolves the issue of displaying a blank app icon image on the Windows 10 task bar after WorkSpace client upgrades Minor bug fixes.

Adds support for German keyboard layouts with Linux WorkSpaces Resolves an issue that results in a crash of Excel with clipboard direction. Resolves an intermittent issue with the Caps Lock key becoming stuck Minor bug fixes. Resolves an issue that periodically results in repeated key presses with WorkSpaces running Amazon Linux 2 Adds support for localized date and time formats in the user interface Minor user interface improvements.

Adds support for uniform resource identifiers URIs , which enable login orchestration Minor fixes. Adds support for configuring the logging level to include advanced logging for debug scenarios Minor improvements to session provision handling. Minor fixes Improves copy and paste. New logo Improves the user interface and stability. Improves the support for multiple monitors Localization enhancements Improves security and performance.

Improves support for multiple monitors Improves security and stability. Adds support for the German language Resolves time zone mapping issues for some Regions Resolves a connection issue on Russian systems Improves the Japanese user interface Improves stability.

Resolves a conflict with running iTunes or Garmin processes during installation Adds support for a password-free installation experience if installing only for the current user Resolves an issue with Excel formatting when copying and pasting data in BIFF5 format If Remember Me is disabled, the user name is not shown on restart Adds a confirmation dialog box when deleting a registration code Improves stability.

Adds support for audio in, enabling you to make calls or attend web conferences Adds support for devices with high DPI screens Adds support for saving registration codes, enabling you to switch WorkSpaces without re-entering the registration codes Improves support for Windows 10 Improves usability and stability.

Adds CloudWatch metrics for session latency, session launch time, and session disconnects Improves auto-session resume so that you are interrupted less frequently when network conditions are degraded Resolves specific issues and improves stability. Improves network health checks so they are faster and more reliable Adds client-side validation of registration codes Improves the synchronization of Caps Lock and Num Lock status between the local device and the WorkSpace.

Adds support for saving your credentials, enabling you to easily reconnect to your WorkSpace Improves advanced connection-health checks Improves stability. Introduces a full-file installation package Improves network connectivity checks Adds version information to the About window. Document Conventions.

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Thanks for letting us know this page needs work. We're sorry we let you down. If you've got a moment, please tell us how we can make the documentation better. Thanks for letting us know we're doing a good job! If you've got a moment, please tell us what we did right so we can do more of it. Thanks for letting us know this page needs work. We're sorry we let you down. If you've got a moment, please tell us how we can make the documentation better.

Control device access. Print from a WorkSpaces. Compliance and Security FAQ. Manage directories for WorkSpaces. WorkSpaces client smart card support. Configure the restriction. Encryption FAQ. Customize WorkSpaces branding. Windows display support.