Definitions of Tested, Preinstalled, and Limited Support for HP products Use this information to understand the support definitions of preinstalled, web support, compatible driver support, tested and documented, and tested - not documented. HP will fix all critical issues. HP will perform automated stress testing.
HP will perform manual stress testing. HP will fix hardware enabling issues subject to component providers. Compatible driver support definitions for HP products Support definitions for the Compatible Driver Support support rating..
Hardware Enabling Issues : HP will fix hardware enabling issues subject to component providers. Tested but not supported definitions for HP products Support definitions for the Tested - Not Supported support rating. Windows lifecycle information All products have a lifecycle; the date when a product is released to the date when it is no longer supported.
Commercial models tested with Windows 10 See the following table for commercial models tested with Windows Note: In the tables below, blank cells indicate that HP did not test the specified version of Windows on that computer model. Consumer notebooks and desktops tested for Windows 10 May Update version 21H1 See the following tables for consumer notebooks, desktops, and All-in-Ones tested for Windows Consumer notebook PCs tested with Windows 10 See the following table for a list of consumer notebook PCs that have been tested with Windows Compatible Driver Support.
EOS version Last Preinstall Version. Web Support. EOS version 20H2. EOS version 21H1. EOS version 21H2. Desktop Pro G6 MT. Desktop Pro A G2. Desktop Pro A G3.
Desktop Pro A MT. Desktop Pro G1 MT. Desktop Pro G2. Desktop Pro G3. Dragonfly Folio Elite Dragonfly. Elite Dragonfly G2. Elite Dragonfly G3. Elite Dragonfly Max. Elite Folio Elite Mini G9. Elite SFF G9. Elite Slice. Elite Slice for Meeting Rooms. Elite x2 G1. Elite x2 G2. Elite x2 G3. Elite x2 G4 Tablet. Elite X2 G8. Elite x G9. EliteBook G1. EliteBook 14 G9. EliteBook G9. EliteBook G2. EliteBook G3. EliteBook G4. EliteBook G5. EliteBook G6.
EliteBook G7. EliteBook G8. EliteBook G5 HC. EliteBook G6 HC. EliteBook G8 Aero. EliteBook r G4. EliteBook Folio G1. EliteBook Folio G2. EliteBook Folio G3.
EliteBook Folio G4. EliteBook Folio m. EliteBook Revolve G3. EliteBook x G2. EliteBook x G3. Elitebook x G4. EliteBook x G7. EliteBook x G8. EliteBook x G5.
EliteBook x G6. EliteDesk G1 DM. EliteDesk G1 MT. EliteDesk G2 DM. EliteDesk G2 MT. EliteDesk G3 DM. EliteDesk G3 MT. EliteDesk G4 DM. EliteDesk G4 MT. EliteDesk G4 Workstation. EliteDesk G5 DM. EliteDesk G6 DM. EliteDesk G8 DM. EliteOne G1. EliteOne G2. EliteOne G1 AiO EliteOne G3 AiO EliteOne G4 AiO EliteOne G5 AiO.
EliteOne G6 AiO. EliteOne G8 AiO. EliteOne G9 AiO. Engage Flex Mini Retail System. Engage Flex Pro Retail System. Engage Go 10 Mobile System. Engage Go Mobile System. Engage One All-in-One. MP9 G2 Retail System.
MP9 G4 Retail System. Pro Mini G9. Pro SFF G9. Pro Tablet G1. Pro Tower G9. Pro x2 G2. Pro x2 G2 Retail Solution. Pro x Fortis 11 G9.
Pro Zhan Tower 99 G9. ProBook 11 G1 Education Edition. ProBook 11 G2 Education Edition. ProBook G3. ProBook G4. ProBook G5. ProBook G6. ProBook G7. ProBook G8. ProBook G9. ProBook R G6.
ProBook Aero G7. ProBook Aero G8. ProBook G1. ProBook G2. ProBook G4 HC. ProBook Fortis 14 G ProBook Fortis 14 G9. ProBook x 11 G1 EE. ProBook x 11 G2 EE. ProBook x 11 G3 EE. ProBook x 11 G4 EE. ProBook x 11 G5 EE. ProBook x 11 G6 EE. ProBook x 11 G7 EE. ProBook x G7. ProBook x G8. ProBook x G9. ProBook x G1.
ProDesk G1 DM. ProDesk G2 DM. ProDesk G3 DM. ProDesk G3 MT. ProDesk G4 DM. ProDesk G4 MT. ProDesk G5 DM. ProDesk G5 MT. ProDesk G6 DM. ProDesk G6 MT. ProDesk G8 DM. ProDesk G2 MT. ProOne G9 24 AiO. ProOne G1 AiO ProOne G4 AiO.
ProOne G5 AiO. ProOne G6 AiO. ProOne G3 AiO ProOne G9 AiO. ProOne G2 AiO RP2 Retail System. RP2, Model RP5, Model RP9 G1 Retail System. Stream 11 Pro G3. Stream 11 Pro G4 EE. Stream 11 Pro G5. Stream 14 Pro G3.
VR Backpack G2 Workstation. Z1 G2 Workstation. Z1 G3 Workstation. Z2 G3 Mini Workstation. Z2 G4 SFF. Z2 G4 Tower. Z2 G5 Mini. Z2 G5 SFF. Z2 G5 Tower. Z2 G8 SFF. Z2 G8 TWR. Z2 G9 Mini. Z2 G9 SFF. Z2 G9 TWR. Z2 Mini G4. Z CMT Workstation. Z SFF Workstation.
Z Workstation. Z Tower Workstation. Z Microtower Workstation. Z4 G4 Workstation. Z6 G4 Workstation. Z8 G4 Workstation. ZBook 14 G2. ZBook 14u G4. ZBook 14u G5. ZBook 14u G6. ZBook 15 G2. ZBook 15 G3. ZBook 15 G4. ZBook 15 G5. ZBook 15 G6. ZBook 15 V G5. ZBook 15u G2. ZBook 15u G3. ZBook 15u G4. ZBook 15u G5. Zbook 15u G6. ZBook 17 G2. ZBook 17 G3. ZBook 17 G4. ZBook 17 G5. ZBook 17 G6.
ZBook Create 15 G8. ZBook Firefly 14 G7. ZBook Firefly 14 G8. Zbook Firefly 14 G9. ZBook Firefly 15 G7. ZBook Firefly 15 G8. Zbook Firefly 16 G9.
ZBook Fury 15 G7. ZBook Fury 15 G8. Zbook Fury 16 G9. ZBook Fury 17 G7. ZBook Fury 17 G8. ZBook Power 15 G8. Zbook Power 15 G9. ZBook Power G7. ZBook Studio 15 G8. Zbook Studio 16 G9. ZBook Studio G3. ZBook Studio G4. ZBook Studio G5.
ZBook Studio G7. ZBook Studio x G5. ZBook x2 G4. ZCentral 4R. Zhan 60 ProOne G1. Zhan 66 Pro 13 G2. Zhan 66 Pro 14 G2. Zhan 66 Pro 14 G3. Zhan 66 Pro 14 G4. Zhan 66 Pro 14 G5. Zhan 66 Pro 15 G2. Zhan 66 Pro 15 G3. Zhan 66 Pro A 14 G3. Zhan 66 Pro A 14 G4. Zhan 66 Pro A 14 G5. Zhan 66 Pro G1. Zhan 86 Pro G1 MT. Zhan 86 Pro G2 MT. Zhan 99 Mobile Workstation G1. Zhan 99 Mobile Workstation G2. Zhan 99 Mobile Workstation G3. Zhan 99 Mobile Workstation G4.
Zhan 99 Pro G1 MT. Zhan 99 Pro G2 MT. Zhan 99 Pro G4 MT. Zhan 99 Pro G9 AiO. Zhan X 13 G2. HP Spectre Folio Convertible ak0xxx. HP Laptop 14s-dr1xxx.
HP Spectre x Convertible aw1xxx. HP Spectre Folio Convertible 13t-ak HP Laptop 14s-dy1xxx. HP Spectre Laptop af1xx. HP Laptop dy1xxx. HP Spectre x Convertible eb1xxx. HP Spectre Laptop 13t-af HP Laptop 15t-dy HP Laptop da1xxx. When Windows Updates downloads a driver update that causes the hardware to fail, you should disable the update.
Contact your company's IT department or your local IT service for help. Uninstall the driver and install the working version or restore the previous version. Uninstall : In Windows, search for and open Device Manager. Right-click the faulty driver, and then click Uninstall.
Reinstall the working driver version. Restore : In Windows, search for and open Device Manager. Right-click the faulty driver, and then click Properties. Click the Driver tab, and then select Rollback Driver. To block Windows from downloading the driver update again, download the Show or Hide updates tool from Microsoft. Can I change my Windows Update settings? You can use one of the following procedures to change Windows Update settings for your operating system.
Windows 10 Search for and open Windows Update settings , and then click Advanced options to access update preferences. Update options : Enable Windows Update to update other Microsoft product drivers and apps when updating Windows.
Also allows Windows Update to download and install updates as they become available, or set it to wait for your approval to help manage data on a limited data plan. Update notifications : Enable Windows to prompt you when you need to restart your computer to finish an update. Delivery Optimization : Download Windows updates from other computers, which can be faster. Privacy settings : Change how apps access personal information. Windows 8, 7 Search for and open Windows Update , and then click Change settings to access update preferences.
Important updates : Allow Windows Update to download and install important updates as they become available, or set it to wait for your approval. You can also set a regular update time so that the computer doesn't update while you are working. Recommended updates : Allow Windows Update to download and install recommended updates using the same settings as important updates.
Who can install updates : Set which users can install updates on the computer. Software notifications : Allow Windows Update to display detailed notifications when new Microsoft software is available. After you have changed your preferences, click OK to save your changes.
Can I manually troubleshoot update issues? If automatic updates fail, you can follow the steps below to manually troubleshoot. Step 1: Disabling the antivirus software Disable the antivirus software during updates to prevent issues. In Windows, search for and open System Configuration. Click the Startup tab, and then click Open Task Manager. Find the antivirus software in the list, select it, and then click Disable.
Step 2: Performing a clean restart Restart the computer with a minimal set of startup programs. In the System Configuration window, click the Services tab. Check the Hide all Microsoft services box, and then click Disable all. Click each enabled startup item, select Disable , and then close Task Manager. In the System Configuration window, click OK. In the Run box, type Services. Background Intelligent Transfer Service. In Windows, search for Command Prompt , right-click it, and then select Run as administrator.
In the Command Prompt window, type the following commands, pressing Enter after each. A list of files in the Temp folder displays. Rename the SoftwareDistribution and catroot2 folders to SoftwareDistribution.
Search for Command Prompt again, right-click it, and then select Run as administrator. At the prompt, type the following commands, pressing Enter after each. Restart the computer, and then try to install updates.
If the issue persists, contact HP Customer Support. Where can I get updates for my business computer? Where else can I get software and driver updates?
Not all drivers and software are available through Windows Update. Use one of the resources below to update software and drivers that are not available through Windows Update. HP Support Assistant. Can I use Device Manager to get updates? If a specific hardware component is not working correctly, you can update it in Device Manager. In Windows, search for and open Device Manager. Click Search automatically for updated driver software , and then follow the on-screen instructions.
Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. Search all support.
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