Whether you're going to the airport or across town, there's an Uber for every occasion. Dark Mode. News Information How to contact Uber customer service to file a complaint. How to contact Uber customer service to file a complaint Uber is a ridesharing application for fast, reliable rides in minutes- day or night.
Here's the fastest way to contact Uber customer service. India Today Web Desk. Edited By:. Published On:. Listen to this story. Watch Live TV. Just open the app and enter where you want to go, and a nearby driver will help you get there reliably. Request a ride on demand or schedule one ahead of time. That's why—in addition to our Door-to-Door Safety Standard—we've built new safety features and updated our Community Guidelines for respectful and positive experiences. You can contact emergency services You can call your local authorities directly from the app, and your location and trip details will be displayed so you can quickly share them with emergency services.
You can also let your driver know you appreciated your experience by adding a tip for them right in the app. Not all products are available in all markets. Have a question? Visit uber. We update the Uber app as often as possible to make it faster and more reliable for you. Rate us! Your feedback keeps the Uber engine running. Tap Help in the Uber app or visit help. When we need to get somewhere quickly and cheaply, this popular ride-sharing app motors to our rescue.
Be right there! Last night I knew I was in danger. I just knew I was in danger. A tall hooded man kept following me at the shopping center. I had arrived at nearly closing time to buy some boots that had recently gone on sale. I kept walking and looking for it…but the creepy man kept following me. This Uber driver wasnt Jan. This morning - after ordering an Uber - Jan picked me up so promptly to drive me back to retrieve my vehicle from the shopping center.
He was SUCH a gentleman in insisting we drive around until we found my car. I described it to him, he spotted it. Just wow : I cannot tell you how grateful I am for his calm, professional, and wonderfully personable demeanor. I really hope he receives commendation for making me feel so valued and safe and supported as an Uber client. Thank you Jan :. Uber drivers deserves equal opportunity in Old San Juan San Sabastian festival which is a 4 day festival held this year from January 18th - 22nd.
Their Uber drivers were not allowed inside the general station area as other local taxi drivers were allowed to do. I see this as being bias toward one fleet of operators such as Uber.
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Facebook Email icon An envelope. Email Link icon An image of a chain link. It symobilizes a website link url. Copy Link. Redeem now. You can contact Uber to get help as a driver or rider in many different ways. The easiest way to contact Uber is via the mobile app — in the Support Center for drivers or Your Trips for riders. To contact Uber by phone, there is an emergency number and a customer support line, so use the appropriate one for your situation. C lick here to sign up using mine.
Uber allows for retroactive referrals within 15 days of activation so if you have started driving already but did not sign up with a referral code, e-mail me so I can help you get your bonus. In-app support is great for simple issues like fare adjustments, reporting a cleaning fee, etc. And Uber seems to be putting a lot more energy and resources into the help section of the app so definitely play around with the menus and go through all the options.
You can also use the app to report issues for a specific trip. From there, you can get answers to questions about using the app, your account, and common phone or app issues. Related Article: Uber no longer offering e-mail support but you still have options!
In my experience, Uber has dramatically increased their response time these days and I often receive responses within hours and sometimes even sooner. For the complex issues though, the Greenlight centers are really the only ones who will be able to help you. Once you find your closest Uber Hub, you can click on it for specific directions, times it is open, and any important location information.
Reader Cynthia [name changed to protect privacy] shared her excellent experience by going in-person to a Hub below:. I actually did go to the Greenlight Hub in [California] on Saturday, and it was an unexpectedly pleasant experience.
The staff was friendly and responsive, and the general vibe of the Hub was very positive. The representative asked me repeated questions to ensure she was accurately representing my case. She took photos of all of my documentation, and engaged me in the process of drafting the email to her manager.
She suggested that I not continue to contact Uber Support by phone as they are a completely separate division , and it could complicate the process… She told me that in the past she was able to contact drivers directly to let them know the status, however, Uber no longer allows this type of communication. I left feeling confident that I was heard and being given the consideration I had been requesting for a week.
It was basically the polar opposite of my experience with the phone customer service I received on Friday evening. Uber is fairly responsive on Facebook and Twitter. Facebook is yet another way you can contact Uber. Similar to Twitter, your comments can be public which tends to encourage companies to answer them promptly and completely.
Remember, the more specific and precise you can be when asking a question or presenting a concern, the more likely you are to get a response from an actual human. It helps to have dates, times and even dash cam footage of your concern or question so that Uber has to respond. This Uber customer service number is only for emergencies. Make sure all parties are safe, and that you call first if you require immediate police or medical attention.
If you get into an accident while driving, or experience a serious safety or security issue, this is the only time you should ever call this Uber driver number. The best questions for Uber phone support are ones demanding an immediate response. A perfect example is when my app suddenly stopped working. I would go online and then it would immediately go offline. I tried rebooting, etc, and nothing helped.
So I called tech support. A few minutes later I was talking with a live person who understood my problem. She asked me to hold a few minutes and then came back and said this was a problem they were aware of and they were fixing. Interestingly enough, the problem fixed itself by the time she came back to me. A perfect example is the Uber Fuel Card. It is possible, for example, to ask them about the airport pickup regulations in your area.
But if the person gets it wrong and you get in trouble, you will have no record of the answer they gave you. You could find yourself deactivated by doing something you were told to do over the phone. Uber Live Chat is unfortunately not available anymore but we will let you know if it becomes available again. So there you have it, those are all of the ways you can use to contact Uber. Click to learn more about How to Contact Uber Eats.
The Uber contact tips listed above are primarily for Uber drivers but most of them should also work if you are a passenger. If you had a problem with Uber as a passenger, the fastest way to get help is to use their in-app support tool. As a new Lyft passenger, you also get free ride credit. Check out more of the best gig jobs. I used to be a full-time engineer but now I'm a rideshare blogger! I write about my experience driving for Uber, Lyft, and other services and my goal is to help drivers earn more money by working smarter, not harder.
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Web24/7 customer support Contact us directly from your Uber app. We’re always online to answer your questions. Tap Help in the app menu Find the topic matching your concern . WebMar 10, · Uber Helpline Phone Number Uber has another number for more general phone support. The 24/7 Uber contact number is () There is usually a . WebGet help with your Uber account, a recent trip, or browse through frequently asked questions.