Back up your personal files. Set aside 1 to 4 hours for the recovery process. The recovery time varies depending on the network and USB drive. Make sure you have a computer with an active Internet connection. For best results, an Ethernet connection is recommended. Make sure to use an AC power connection to the computer during the process. Make sure your computer has a minimum of 20 GB free disk space on the Windows partition. The tool does not work when downloaded to an external hard drive.
Windows 10 only. Microsoft downloads and installs the App. If you are prompted with a choice to run or save the file, click Run. Insert a blank USB drive minimum 32 GB into the computer, and then make sure the computer is connected to the Internet. When the process is complete, the USB device contains only the recovery software. If a Do you want to allow this app from an unknown publisher to make changes to your device? If you are downloading the recovery software on a secure network , the tool automatically detects and populates the proxy information.
Click Next. If you are downloading the recovery software on an unsecured network , skip to the next step. If you are running the tool on the computer to be restored , when the HP Cloud Recovery Tool detects the system information for your device, click Next. To manually enter the system information, check the box next to I need to enter Product ID for my HP System , enter the information for the computer to be restored , and then click Next.
Doing so generates an error. Notebook for more information. Select your USB device from the drop-down menu, and then click Next. Carefully read the confirmation message informing you that any information on the USB drive is deleted during the process, and then click OK , Back , or Cancel.
Click Cancel at any time to terminate the process and exit the utility. Do not interrupt the progress by removing the drive s or rebooting the machine. If the process is interrupted, an error message displays. Do you want to delete the downloaded temporary files to save space in the drive? Back up your personal files if you have not already done so. Remove media from internal drives and remove any recently added internal hardware. Turn on the computer, and then immediately press the Esc key repeatedly, about once every second, until the Startup Menu opens.
Press the F9 key to open Boot Device Options. Use the up or down arrow keys to select the USB drive , and then press Enter. If recovery does not start or a non-system disk error displays, restart the computer by pressing the power button, and then repeat these steps to select another USB drive. When recovery starts, continue with these steps to complete recovery. When prompted to run Recovery Manager from the hard drive or from media , select Run program from media , and then click Next.
Select Factory Reset , and then click Next. Select Recover without backing up your files , and then click Next. Wait while HP Recovery Manager prepares the computer for recovery and copies the files to the hard drive. Do not remove the USB flash drive or turn off your computer during this process. The computer might go through several Software Installation screens, including black screens with the HP logo, Windows system screens, and Admin screens.
This is normal. After the recovery completes, click Finish to restart the system. What if there are long delays or a 'Network errorï¿½' after I click 'Next' on the Welcome page? When you experience long delays after clicking Next on the Welcome page, you can perform the following steps:.
What if the recovery tool keeps failing on a secure network? If your attempts to use the recovery tool on a secure network fail, it might be due to the proxy settings of the secure network. Contact the IT administrator to get your proxy server, port information, and login credentials. What if my download attempts keep timing out or failing? If your download attempts keep failing, check the following items:.
Create a USB recovery drive for free. A free program for Windows, by Faintsnow. Laws concerning the use of this software vary from country to country. We do not encourage or condone the use of this program if it is in violation of these laws.
In Softonic we scan all the files hosted on our platform to assess and avoid any potential harm for your device. Our team performs checks each time a new file is uploaded and periodically reviews files to confirm or update their status. This comprehensive process allows us to set a status for any downloadable file as follows:.
We have scanned the file and URLs associated with this software program in more than 50 of the world's leading antivirus services; no possible threat has been detected. Based on our scan system, we have determined that these flags are possibly false positives. It means a benign program is wrongfully flagged as malicious due to an overly broad detection signature or algorithm used in an antivirus program.
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